Legal
Privacy Policy
Google Business Profile Integration
Last Updated: Oct 9 2026
Go! Fetch LLC, a Florida limited liability company (“Go!Fetch,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This policy covers our integration with Google Business Profile and the information you provide when you visit or sign up on our website.
Google Business Profile Data
The sections below describe how we collect, use, and protect data when you connect your Google Business Profile to the Go!Fetch platform.
Information We Collect (Google Business Profile)
When you connect your Google account to Go!Fetch, you do so through Google OAuth. During that process we request the following scope:
https://www.googleapis.com/auth/business.manage
Using this authorization, we access: your Google Business Profile accounts and business locations, so you can choose which locations to connect; your customer reviews; and merchant and owner replies to those reviews. We also collect a basic Google account identifier and email address, which we use solely to link and manage your connection to our platform. OAuth access and refresh tokens are stored in encrypted form.
How We Use Google Data
We use Google Business Profile data strictly to:
- Display your customer reviews on your Go!Fetch dashboard.
- Generate AI-drafted response suggestions for those reviews.
- Publish review replies that you have approved, or that match a review criteria you have configured for automatic approval (see “Auto-Approve for 4- and 5-Star Reviews” below).
We do not use Google Business Profile data for any purpose beyond providing these platform features. While the requested Google OAuth scope technically permits broader profile modifications, Go!Fetch uses these permissions strictly to ingest customer reviews and publish merchant-approved replies. Go!Fetch does not create unapproved local posts, upload unauthorized photos, or alter core business listing details.
Auto-Approve for 4- and 5-Star Reviews
Go!Fetch includes an optional setting that lets you automatically approve and publish AI-drafted replies to routine four- and five-star reviews, without a manual approval step. This setting is off by default, is controlled entirely by you, and can be turned off at any time from your dashboard. Replies to one-, two-, and three-star reviews are never published automatically; they are published only after you approve them.
AI Processing
Review text and related business context (such as your business name and category) is sent to our AI model providers — Anthropic and OpenAI — solely to generate draft replies on your behalf. These providers act as our service providers and process this data under their respective API terms. Google user data is not used to train, fine-tune, or otherwise improve generalized or foundation AI or machine-learning models, whether by us or by our AI model providers.
Data Sharing
We do not sell, trade, or share your Google user data with third parties. Your data is strictly used to provide the core functionalities of the platform.
The only exceptions to the above are: (a) the service providers strictly necessary to operate the features described in this policy — namely the AI model providers named above and our hosting and database infrastructure providers — each of whom is bound by confidentiality obligations and may only use the data to perform services on our behalf; and (b) disclosure where required by law, regulation, or valid legal process. We do not use Google user data for advertising, and we do not share it with data brokers. No human at Go!Fetch reviews your Google user data except: with your consent, to investigate suspected security incidents or abuse, or as needed to comply with our legal obligations.
Limited Use
We strictly comply with the Google API Services User Data Policy, including the Limited Use requirements.
Go!Fetch's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Retention & Deletion
We retain Google Business Profile data only for as long as your Google account remains connected to Go!Fetch and as needed to provide the features described above. If you disconnect your account, revoke access, or request deletion by emailing info@go-fetch.ai, we will delete stored Google data and associated OAuth tokens within 30 days, except where longer retention is required by law.
User Control & Revocation
You may disconnect your Google Business Profile from Go!Fetch at any time within the app. You may also revoke our access directly through your Google Account permissions page at https://myaccount.google.com/permissions. Revoking access immediately stops all further access to your Google data by our platform.
Website Visits, Signup & Onboarding Data
The sections below describe how we collect, use, and protect information when you visit our website, and the information you provide when you sign up for Go!Fetch on our website, pay for setup, and complete onboarding.
Website Hosting & Video (Render and Cloudflare Stream)
Our website is hosted by Render, our website hosting provider. The tour videos on our website are played through Cloudflare Stream, Cloudflare's video service. When you watch a video, Cloudflare receives your IP address and viewing data, such as which videos are played, and processes this data on our behalf to deliver the videos.
Cookies & Local Storage
Go!Fetch sets only the following on your device:
- gf_ref: a first-party cookie, set only when you arrive through a referral link, that holds only the referral code from that link. It expires 30 days after it is last set, and is set again each time you arrive through a referral link.
- gf_tour_done: a local-storage entry that remembers which tour videos you have watched. It stays on your device and is not sent to us.
We do not use advertising cookies or cross-site tracking cookies. Our service providers, such as Cloudflare and Stripe, may set cookies that are strictly necessary to operate their services, such as for security and fraud prevention.
Information We Collect (Signup & Onboarding)
When you sign up, we collect the business owner's name, your business name, email address, mobile phone number, the number of vans you operate, and your service territory. If you reached our website through a referral link, the referral code in that link is captured automatically, stored in a first-party cookie for 30 days after your most recent referral-link visit, and attached to your signup. After payment, our onboarding intake form collects the details we need to set up your service, such as the ZIP codes you serve, your lead sources, your current business phone number, your business hours, and any notes you add. You may also upload a price list. Uploaded price lists are stored in a private storage bucket that is not publicly accessible.
How We Use Signup & Onboarding Data
We use this information only to:
- Process your start-up fee and subscription payments.
- Set up, configure, and launch your Go!Fetch service.
- Contact you about your onboarding, including scheduling your kickoff call.
- Provide support for your account.
We do not use the mobile number you provide at signup for marketing or promotional purposes, and we do not sell, rent, or share signup or onboarding information with third parties for advertising.
Payments (Stripe)
Payments are processed by Stripe, our payment processor. When you pay the start-up fee, your card is saved with Stripe so that your monthly subscription can be charged to it. Go!Fetch does not store full card numbers; your card details are collected and held by Stripe. We keep only limited payment records from Stripe, such as a customer identifier, payment status, and the date of payment.
Kickoff Call & Onboarding Emails
After signup, we contact you by email to schedule your kickoff call; we do not use a third-party scheduling service. Signup and onboarding emails are sent from info@go-fetch.ai through Resend, our email delivery provider. Resend receives the signup and onboarding details included in these emails (including a time-limited link to any price list you upload) to deliver them on our behalf. Our team receives these emails in our business mailbox, which is hosted by Zoho.
Service Providers (Website, Signup & Onboarding)
We share website visit, signup, and onboarding information only with the service providers needed to deliver these features — namely Render (website hosting), Cloudflare (video playback through Cloudflare Stream), Stripe (payments), Resend (email delivery), Zoho (business email hosting), and our database infrastructure providers — each of whom may only use the data to perform services on our behalf. We may also disclose it where required by law, regulation, or valid legal process.
Retention & Deletion (Signup & Onboarding)
We keep signup and onboarding information for as long as your account is active and as needed to provide the service. You may request deletion by emailing info@go-fetch.ai. We may keep payment and billing records for as long as required for tax, accounting, and legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated “Last Updated” date. Continued use of Go!Fetch after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at: info@go-fetch.ai